Air Concierge Travel / Tourism

Job Title:
Air Concierge Travel / Tourism
Job Location:
Position Level:
Position Report To:
Air Manager
Position Responsibilities:
  • Work closely with Travel Consultants, Travel Agents and direct guests for coordination of air itineraries via SABRE reservation system and ensure that air is in agreement with the land itinerary 
  • Effectively master working knowledge of multiple airline contracts; and communicate with department manager regarding any contractual changes and updates that need to be made  
  • Collect payment from Travel Agents/guests and issue airline tickets by required ticketing dates ensuring timely release of tickets to Travel Consultants for distribution in Final Documents
  • Maintain all files and communicate schedule changes and fare increases/decreases to Travel Consultants, Travel Agent and/or direct guests in a timely manner.  Adjust air itineraries as required
  • Maintain accurate and up-to-date air itineraries in Travel Studio
  • Assist with employee business travel, including journalist and specialty groups as needed
  • Prepare necessary ticket refunds and exchanges for weekly IAR reporting; and submit refund requests with the appropriate airline
  • Advise airlines of all special service requests such as wheelchair assistance, special meals, special seating and related preferences
  • Maintain a professional and courteous alliance with airline representatives
  • Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
  • Provide backup for other team members as required
  • Emergency duty 24/7 phone coverage is required on a weekly rotating basis
  • Participate in cross training on an ongoing basis
  • Complete special projects or reports as assigned
  • Perform all tasks in a timely, effective and professional manner in accordance with company policy and protocol
Percent Travel:
Direct Reports:
Experience Required:
  • 1-5 years appropriate industry experience required
  • High School diploma required
  • Proficient on airline computer systems - Sabre preferred
  • Extensive knowledge of international published and wholesale fare rules, fare breakdowns, pricing records and general international and domestic ticketing
Education Required:
Other Remarks: