Product Manager, Europe + Middle East Travel / Tourism

Job Title:
Product Manager, Europe + Middle East Travel / Tourism
Job Location:
Position Level:
Position Report To:
Position Responsibilities:
  •        Conceptualize, refine and negotiate new tour product, set dates, negotiate and contract tour components, manage pricing and inventory.
  •        Conduct market analysis across designated regions and share competitive tour and FIT landscape.
  •        Manage and maintain the day-to-day operating needs of the tour experience including but not limited to, execution of all operational elements, building pricing, cost controls and managing inventory.
  •        Communicate operational changes throughout the season and resolve day to day issues in a clear and timely manner.
  •        Manage and maintain ongoing supplier relations in designated regions, set and maintain goals. 
  •        Ensure accurate and timely supplier communications including contracts, release periods, manifests and status updates.
  •        Communicate new product internally with ongoing training.
  •        Be the regional subject matter expert for any and all questions.
  •        Review, revise and edit brochure and marketing copy to meet internal deadlines.
  •        Work with product loading team to ensure that supplier contracts, services and pricing are loaded accurately.
  •        Lead resolution process with Concierge and Operations teams on all pre and post tour service issues, customer comments, special requests, tour evaluation forms and online reviews.
  •        Lead regional response needs for on tour problem solving which may fall outside normal working hours and/or weekends.
Percent Travel:
Direct Reports:
Experience Required:
  •        Bachelors Degree or better in a business discipline preferred.
  •        3+ years tour product development experience (leisure travel)   
  •        Recent experience working with complex multi destination European tour programs.
  •        Strong supplier relationships within the European market.
  •        Proven negotiation and analytical acumen.
  •        Solid mastery of Excel, formula creation, tables
  •        Ability to deliver highly personalized customer service
  •        Organized, strong attention to detail
  •        Exceptional communication and interpersonal skills
  •        Excellent organizational and prioritization skills
Education Required:
BS/BA pref.
Other Remarks: