Small Group Journeys Travel Consultant Travel / Tourism

Job Title:
Small Group Journeys Travel Consultant Travel / Tourism
Job Location:
Position Level:
Position Report To:
Manager, Small Group Journeys
Position Responsibilities:
  • Meet or exceed established sales goals
  • Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, upgrades and limited custom tailor-made itineraries in combination with the group program
  • Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
  • Maximize conversions by following up on Option Quote bookings in established timeframe
  • Demonstrate competency of product knowledge
  • Meet or exceed established service standards
  • Collaborate with internal departments to facilitate booking process and sales
  • Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
  • Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
  • Make recommendations for process, procedure and technology improvements
Percent Travel:
Direct Reports:
Experience Required:
  • Excellent verbal and written communication skills with an emphasis on telephone sales
  • Detail oriented with excellent organizational skills and ability to multi task
  • Strong geographic, destination, cultural and world affairs knowledge
  • Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
  • Good judgment and problem-solving skills
  • Ability to work in a team environment
  • Excellent interpersonal skills
  • Foreign language skills preferred
Education Required:
BS/BA pref.
Other Remarks: