Small Group Journeys Travel Consultant Travel / Tourism
Job Title:
Small Group Journeys Travel Consultant Travel / Tourism
Job Location:
Midwest
Relocation:
No
Position Level:
Assistant
Position Report To:
Manager, Small Group Journeys
Position Responsibilities:
- Meet or exceed established sales goals
- Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, upgrades and limited custom tailor-made itineraries in combination with the group program
- Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
- Maximize conversions by following up on Option Quote bookings in established timeframe
- Demonstrate competency of product knowledge
- Meet or exceed established service standards
- Collaborate with internal departments to facilitate booking process and sales
- Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
- Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
- Make recommendations for process, procedure and technology improvements
Percent Travel:
5
Direct Reports:
No
Experience Required:
- Excellent verbal and written communication skills with an emphasis on telephone sales
- Detail oriented with excellent organizational skills and ability to multi task
- Strong geographic, destination, cultural and world affairs knowledge
- Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
- Good judgment and problem-solving skills
- Ability to work in a team environment
- Excellent interpersonal skills
- Foreign language skills preferred
Education Required:
BS/BA pref.
Other Remarks:
