Employee is responsible for financial reporting for airline tickets issued weekly. The role is responsible for executing group tour packages that include airline ticketing, mid-level contracting, itinerary planning, liaising with clients, quality control, and communicating with suppliers as well as external, contracted staff.

• Review all contracts in detail before acceptance, because an error will be costly
• Create accurate operational data in company's Operating Systems
• Create and manage plans and processes to ensure business is supported and improved; review, document, and implement company practices to manage costs consistently
• Develop, analyze, and communicate operational metrics to quantify performance
• Implement plans and programs to ensure attainment of company profitability, client retention and operational goals; nurture a collaborative environment
• Respect and adhere to the company values and mission: specifically honesty, integrity, transparency and being a kind and respectful human

• Minimum 5 years of experience using Amadeus (GDS for booking & ticketing airline tickets)
• Minimum 5 years of experience in the tourism industry, with tour operation preferred
• Demonstrated experience in contributing to a positive and productive work environment, creating a sense of shared credit for accomplishments, and shared responsibility for challenges or failures
•  Successful personal approach to collaboration, including external staff and internal cross-departmental and cross-organizational collaboration

• Strong analytical and critical thinking skills
• Must be both an independent thinker and a team player
• Must have strong problem-solving and decision-making skills
• Experience working in an office environment in an operational role, where handling multiple projects and keeping several timelines are essential
• Excellent communication (both verbal and written) and interpersonal skills
• Ability to prioritize workload, self-manage projects, and handle multiple tasks
• Willingness to work the hours necessary to meet deadlines
• Must be detail-oriented
• Proficiency with Office 365 (i.e. Word, Excel, PowerPoint, Outlook)
• Bachelor’s Degree or equivalent Diploma in a related field