Sr. Account Coordinator Craft / Art

Job Title:
Sr. Account Coordinator Craft / Art
Job Location:
Position Level:
Position Report To:
Sales Manager
Position Responsibilities:

As the Sr. Account Coordinator, you will focus on providing exceptional customer service while also generating new business (look for improvements on behalf of our customers).


  • Manage a portfolio of customer accounts to ensure budget targets are met, and implement customer strategies as outlined by Sales Manager / Team Leader.
  • Work towards sales targets and set KPI’s
  • Generate new business through current channels and exploring new opportunities
  • Handle both B2B and B2C customer queries and offering excellent levels of customer service
  • Ensure customer data is up to date and accurate in all systems utilized
  • Use a Customer Relationship Management (CRM) system to proactively contact customers
  • Occasional travel to trade and consumers shows and customer offices nationally or internationally
  • Manage high value accounts strategically with a solution-driven approach
  • Manage Customer Service-related duties and escalation processes as assigned
  • Manage annual marketing plan for key accounts to meet or exceed customer budget targets
  • Present sales revenue reports and provide realistic forecast updates for current and future months
  • Assists with preliminary customer annual financial budget plans for manager
Percent Travel:
Direct Reports:
Experience Required:
  • Previous experience of working within a customer care or sales environment
  • Intermediate to Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
  • Previous experience using Customer Relationship Management (CRM) systems would be beneficial
  • Must have excellent written, verbal and interpersonal communication skills
  • Must be organized and have excellent time management skills
  • Must be able to engage with business professionals at all levels
  • Able to travel up to 10% to customers, shows, events
Education Required:
BS/BA pref.
Other Remarks:
There are two positions