Corporate Team Leader Travel / Tourism

Job Title:
Corporate Team Leader Travel / Tourism
Job Location:
Northeast
Relocation:
No
Position Level:
Manager
Position Report To:
Position Responsibilities:

The Corporate Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. You will be expected to problem solve, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion. You will also have the opportunity to curate professional, accurate, cost-effective travel arrangements for clients within their company's guidelines and standards of excellence for customer service.

  • Act as a liaison between travel advisors, company management, and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner
  • Advise clients of coverage during sick, PTO and vacation schedules
  • Mentor and develop the team so they deliver white glove service to all clients
  • Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service
  • Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients
  • Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule
  • Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) 
  • Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member
  • Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions
  • Promote company’s core values and mission statement
Percent Travel:
5
Direct Reports:
Yes
Experience Required:
  • Proficiency on Sabre GDS a must
  • Ability to work well under stress and with tight deadlines
  • Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing
  • Must be proactive with an ability to work independently and in a team with direction from a manager
  • Strong organizational skills required to maintain up to date and accurate records and client correspondence
  • 7+ years of experience as a travel advisor necessary
  • 3+ years of supervisory experience required
Education Required:
BS/BA pref.
Other Remarks: