Operations and Logistics Specialist Travel / Tourism

Job Title:
Operations and Logistics Specialist Travel / Tourism
Job Location:
Position Level:
Position Report To:
Director of Operations
Position Responsibilities:

The Operations and Logistics Specialist brings together all the pieces that create a travel experience for a group. The role is chiefly responsible for executing a group tour package that may include mid-level contracting, itinerary planning, liaising with clients, quality control and communicating with suppliers as well as external, contracted staff.  Areas of focus are hotel accommodations, transportation, meals and daily activities like general sightseeing, local attractions and customized experiences. They will deftly arrange each important piece of the itinerary that contributes to the overall goal of a meaningful travel experience. Viable candidates do not get flustered easily.

You will work with a small team, reporting directly to our Director of Operations. Upon receiving overall direction, you will work mostly independently throughout the day, managing the workload and projects end to end, with additional clarification available as needed.

  • Create and manage plans and processes to ensure business is supported and improved.
  • Conduct online research, based on client needs, to complete a trip package
  • Create and maintain a sales report model, assist in proposal prep and business development
  • Review, document, and implement company practices to manage costs consistently
  • Develop, analyze, and communicate operational metrics to quantify performance
  • Implement plans and programs to ensure attainment of operational goals
  • Nurture collaborative environment
  • Maintain company confidence and protect operations by keeping information confidential
Percent Travel:
Direct Reports:
Experience Required:
  • Minimum 2 years of experience in the tourism & hospitality industry, with tour operation preferred
  • Experience working in a style that is aligned with our mission, strategic plan, and company culture
  • Demonstrated experience in contributing to a positive and productive work environment, creating a sense of shared credit for accomplishments, and shared responsibility for challenges or failures
  • Adheres to laws, regulations and highest ethical standards; creates awareness of ethical issues and encourages a transparent culture
  • Creates a work environment in which learning is continuous and staff feels comfortable taking a degree of measured risk to help the company meet its goals
  • Successful personal approach to collaboration including external staff and internal cross-departmental and cross-organizational collaboration
  • Strong analytical and critical thinking skills
  • Must be both an independent thinker and a team player
  • Must have strong problem-solving and decision-making skills
  • Excellent communication (both verbal and written) and interpersonal skills
  • Ability to prioritize workload, self-manage projects, and handle multiple tasks
  • Willingness to work the hours necessary to meet deadlines
  • Must be detail-oriented
  • Proficiency with Office 365 (i.e. Word, Excel, PowerPoint, Outlook)
  • Bachelor’s degree
Education Required:
Other Remarks: