Sales Director, North America Travel / Tourism
- Find new commercial travel partners who will actively promote the company’s expedition cruises in the Arctic, Antarctica and other regions of the world. These partners’ markets may include retail agents, individual travelers (FIT), clubs and associations, groups and full-ship charters.
- Increase sales with existing North American travel partners through regular communications and sales calls.
- Draft and manage contractual agreements with travel partners in order to efficiently close business; follow-up on all requisite details and arrangements in a timely manner. Supply customer support and service to accounts as needed.
- Recommend and participate as company representative in relevant trade shows, travel expos and conferences.
- Research the costs and value of relevant travel consortia and trade associations; make recommendations and follow-up as appropriate and agreed.
- Meet monthly with the Managing Director of the company; be available to participate in several meetings annually with other sales representatives from the company's international offices to review results, forecasts, future plans, etc.
- Create monthly sales plan and appropriate monthly sales reports. Generate business to meet and exceed established sales goals. Assist with annual budgeting for all sales-related activities.
- Learn and understand the competitive environment and future market landscape in the polar expedition segment of the cruise industry.
The ideal candidate must be a self-starter, able to multi-task, work independently and be willing to travel 70%-75% of the time on the job. S/he should have 8+ years of frontline sales experience in the cruise or travel industry, preferably with a small-ship or tour operator whose products appeal to upscale, affluent consumers. A four-year college degree, with background in business or liberal arts is preferred.
Excellent interpersonal, active listening and communication skills (verbal and written) and a good phone and face-to-face manner are critical. Good writing skills and knowledge of correct grammar are essential. The candidate should demonstrate the ability to project a positive, courteous attitude to travel partners’ principals and employees, and possess outstanding problem-solving and decision-making skills.
S/he must be detail oriented with excellent organizational skills, and have proficiency with Microsoft Office including Excel spreadsheets, email and website navigation. Some experience with Salesforce or other CRM software is preferred.