Product Manager – Luxury Expedition Cruising Travel / Tourism

Job Title:
Product Manager – Luxury Expedition Cruising Travel / Tourism
Job Location:
Position Level:
Position Report To:
Vice President, Expedition Cruising
Position Responsibilities:

The role has primary responsibility for the planning, development and delivery of itineraries, shore excursion programs, pre and post cruise content and services for luxury expedition cruise programs.

The Product Manager conducts all activities in accordance with the company's overall strategy and commercial sales goals. This includes negotiating, managing the product lifecycle, gathering and prioritizing product and customer requirements and working with internal and external partners to develop and deliver creative, innovative, and game changing products that beat revenue targets and exceed quality goals. 

Goals & Responsibilities

  • Manage Luxury expedition cruise product line to achieve sales and margin goals
  • Support product research, design, development and pricing activities to ensure appropriate product quality, positioning, and profitability
  • Work collaboratively with VP of Expedition Cruises and Luxury Expedition Cruise team to insure seamless coordination between product strategy, development, operations and implementation.
  • Negotiate and finalize in a timely manner favorable contracts with DMCs and vendors, including itemized costs
  • Where applicable, coordinate charter flight planning, contracting and coordination
  • Perform ongoing competitive monitoring, raise issues and recommendations to improve products
  • Review inventory weekly to insure sales goals and occupancies are on budget and target. This includes both pre and post hotel and vessel inventory.
  • Ensure established product guidelines and standards are met and continue to improve upon guests’ experiences
  • Partner with sales trainer to develop and internally deliver product and destination knowledge to help drive sales
  • Offer input and opportunity-based recommendations to drive competitive advantage and guest experience enhancements
  • Ensure products operate within established budgets
  • Develop vendor relationships through on-going communication, site visits and 
  • Confirm all product components, departure dates, and supplier/vendor arrangements within established timeframe
  • Ensure timely delivery of Luxury expedition cruise pricing/product information to the Sales and Marketing teams for related marketplace activities
  • Deliver all Creative materials in accordance with established “handover” and proofing timelines
  • Deliver all related product costs in accordance with established pricing timeline, and be prepared to justify related cost rationale including competitive positioning
  • Train and advise all sales staff including Travel Consultants and Sales Directors
  • Travel as necessary to scout new destinations, inspect product inclusions, meet with suppliers/vendors, etc, to ensure product quality and delivery standards
  • Proof all product and marketing related information to ensure products are accurately and appropriately positioned
  • Review and manage Guest Questionnaires, identify issues and develop action plans to address
Percent Travel:
Direct Reports:
Experience Required:

Education and Experience

  • Bachelor’s Degree in a business discipline preferred and/or equivalent related industry experience
  • Proven experience in product luxury expedition/small ship product development and operation
  • Proven experience in product development, tour construction, operations, costing

Skills and Abilities

  • Skilled in budgeting, P&L analysis, contract negotiation and management
  • Skilled in verbal and written communication, problem solving, workload management
  • Demonstrated adaptability, initiative, and a collaborative perspective
  • Strong knowledgeable of world geography
  • Strong individual who thrives with new challenges and champions change
  • Team player
  • Competent in the use of Microsoft Office applications
Education Required:
Other Remarks: