Senior Destination Specialist, Asia Travel / Tourism

Job Title:
Senior Destination Specialist, Asia Travel / Tourism
Job Location:
Relocation:
No
Position Level:
Manager
Position Report To:
Director, Destinations
Position Responsibilities:
  • Qualifying leads and developing a deep understanding of travelers' needs, preferences and travel budgets
  • Designing detailed itineraries that inspire, reflect the travelers' preferences and budget, and are smart logistically
  • Converting proposed itineraries into bookings; meet and exceed targets related to sales, agent and client satisfaction, team work, and destination knowledge
  • Providing superior and rapid customer service that exceed agent and client expectations before, during and following a trip
  • Maintaining and deepening relationships with agents, clients, team members and local (in country, on-the-ground) partners; liaising with them to ensure that pre-trip and on-trip services are rendered smoothly and to address any needs or issues that arise. Conduct post-trip follow-up and understand clients' future travel needs
  • Ensuring company's CRM databases are kept up to date
  • Maintaining and developing further expertise on products and services offered in destinations; represent the company and share expertise with colleagues and at consumer and trade events
Percent Travel:
5
Direct Reports:
No
Experience Required:
  • Minimum 7+ years of designing and selling custom-tailored luxury and experiential travel
  • Proven track record in meeting and exceeding sales targets
  • Demonstrable (and first-hand) knowledge of products and services offered in Asia
  • Possess excellent customer service skills, written and verbal communication skills, and organizational skills
  • Proven ability to meet aggressive deadlines and to work with VIP clients and agents
  • Passion and ability to travel: participate/host familiarization trips and represent the company at consumer and trade events 
  • Possess creativity and a get-stuff-done attitude; be a self-starter and a team player
  • Desire to be recognized as an industry leader, to be the "go to" person for the destinations your represent
  • Comfort and experience with CRM systems is a plus
  • Fluency in a foreign language such as Japanese, Hindi, etc. is not required but a plus
Education Required:
BS/BA pref.
Other Remarks: